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Customer Service

Privacy Policy

We protect your customer information:

Orders are placed over a secure server. The secure server software (SSL) encrypts all information you input before it is sent so outside parties can’t access the information. All customer data we collect is protected against unauthorized access. We do not sell, trade or rent your information to other companies or individuals. When you place an order we need to know certain information about you and your company. This allows us to promptly process and complete your order. Again, we do not sell, trade or rent your information to other companies or individuals. Top

Who Can Order

Due to the chemical nature and particular handling of many of our products, Topkote™ does not sell to the general public. Our products are for professional use only. Top

Sales Tax

We apply salex tax to the following states, otherwise sales tax is not charged.

  • South Carolina 6.000%
  • Alabama 4.000%
  • Florida 6.000%
  • Georgia 4.000%
  • Mississippi 7.000%
  • North Carolina 4.750%
  • Tennessee 7.000%
  • Virginia 4.300%

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Shipping Policy

Prices are F.O.B. Sumter, SC. For any order totaling $400 or more, freight will be pre-paid and allowed in the contiguous U.S. A surcharge of 5% will incur if shipping west of the Mountain Time Zone.

Orders should be inspected and confirmed that order is complete and damage free when received. Any shortages or damages should be noted by the carrier at the time of delivery. Top

Discounts

Receive a 5% discount for orders over $1800. Receive a 10% discount for orders over $3200. Top

Warranty

Topkote™ Products gives no written warranty. Our products meet our specifications and, when used as directed, the products will be met with success in the field as proven by many years of success. Buyer assumes all risk as to the use of the products and the buyers’ exclusive remedy to any claim is limited to replacement of the product. Top

Payment Options

On-line orders must be paid for using a current and valid Visa, Master Card, Discover or American Express card. Top

Return Policy

We will accept returns for stock items up to 90 days from the date of purchase providing the product is unused and unopened. Authorization must be received from a Sumter Coatings/Topkote representative prior to returning. Customer is responsible for any shipping charges associated with the return of an item. You will be refunded only for the amount of the item returned, less a 20% restocking fee. Please contact customer service at 1-888-867-5683, or info@topkote.com, for more information on returning an item.

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Contact Us

Please contact us via:
Phone at 1-888-867-5683
Fax 803-481-3776
E-mail: info@topkote.com
U.S. Mail
Topkote Products
2410 Highway 15 South
Sumter, SC 29150

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