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FAQ

WHAT IS THE TOPKOTE REGLAZING SYSTEM?

The Topkote Reglazing System is just that, a SYSTEM. Our system was developed from the ground up, specifically for reglazing. Our easy-to-use system consists of our heavy-duty Tub and Tile Cleaner, our proprietary Crosslink III Adhesive and our high-quality UR Glaze coating with a urethane finish.

All of the components in our system have been designed and tested to work in unison with one another, giving you the best performance in the industry. When you use the TopKote Reglazing System, you can feel confident knowing you will not be coming back to repair a failure.

WHY SHOULD I USE TOPKOTE REFINISHING PRODUCTS?

For over 20 years, TopKote Products has been providing professional refinishers with high-quality products and stellar customer service. We are the only ones in the industry who can truly claim we are a manufacturer. And our TopKote Reglazing System has one of, if not the highest non-failure rate around.

By choosing TopKote, you are getting quality, factory-direct products with the highest non-failure rate in the industry. In addition to this, we offer leading customer and technical support to help you each step of the way.

DO YOU OFFER REGLAZING SAFETY EQUIPMENT?

At TopKote, safety is a top priority when it comes to refinishing and reglazing bathtubs, tile and countertops. That’s why we offer a wide variety of safety equipment from respirators and gloves to supplied air systems and protective clothing.

HOW LONG WILL THE TOPKOTE REGLAZING SYSTEM LAST?

With proper care, the Topkote Reglazing System will provide many years of use.

HOW LONG DOES IT TAKE TO REFINISH A BATHTUB?

It typically takes about 1½ to 2 hours to refinish a bathtub, depending on the condition.

HOW LONG BEFORE THE BATHTUB CAN BE USED AFTER THE RESTORATION PROCESS?

Most bathtubs can be used in 24 hours. We do offer a four-hour cure accelerator for faster turnaround.

WHAT COLORS ARE AVAILABLE TO ORDER?

Our UR Glaze is available in Pure White, China White (Kohler White/Toto Cotton), American Standard White (Toto Colonial White), Kohler Bisquit (American Standard Linen/Toto Sedona Beige), American Standard Bone and Kohler Almond (Toto Bone). We can also custom match colors of your choice from a Bemis or Sherwin Williams color selection guide.

DOES THE TOPKOTE REGLAZING SYSTEM WORK ON FIBERGLASS, ACRYLICS AND CULTURED MARBLE?

Absolutely! This is one of the areas our system differs from others. Unlike others, our proprietary Crosslink III Adhesive was designed to work on all surfaces, including fiberglass, acrylics and cultured marble. There’s no need to sand the surface—simply clean with the TopKote Tub & Tile Cleaner, wipe on or spray on our proprietary Crosslink III Adhesive and glaze using our high-quality UR Glaze. That’s it!

DOES COLD WEATHER AFFECT THE REFINISHING PROCESS?

Yes, but with a little bit of preparation, it can still be done. Colder temperatures can make paint difficult to work with and the coating of our product may not cure properly. The surface temperature should be above 62 ℉ before starting the refinishing process. Attempt to warm up the space before using our TopKote system. If this isn’t possible, try heating up the paint by putting the container in a bucket of hot water.

WHY DIDN’T THE REFINISHING PAINT FULLY COVER THE BATHTUB?

If you properly prepped the bathtub’s surface and the refinishing paint didn’t cover the bathtub very well, it’s typically due to one of the following three reasons:

  • You didn’t apply enough refinishing paint, allowing the underlying substrate to show through. Follow our coating thickness guide for more information.
  • The bathtub color impacted the final look. Darker-colored bathtubs tend to creep through lighter-colored paints. If this is the case, properly prep your tub and apply an epoxy primer before applying the paint.

You used a low-quality bathtub refinishing product. Instead, opt for a better quality bathtub refinishing paint for better coverage and results. 

DO YOU PROVIDE TRAINING?

We sure do! For those who are already seasoned refinishers looking for a better system, we offer our training DVD free with first-time Start-Up Kit orders. For those wishing to learn from the ground up, we offer an exclusive two-day hands-on bathtub, tile and countertop refinishing course for only $650. This course includes two night’s accommodations.

DO YOU SELL TO HOMEOWNERS?

Due to the chemical nature and particular handling of many of our products, TopKote does not sell to the general public. Our products are for professional use only.

AS A HOMEOWNER, HOW CAN I FIND A TOPKOTE PROFESSIONAL?

Not to worry, it’s never been easier to find a TopKote Pro to help you with your bathtub refinishing project. Simply use our TopKote Pro Finder to find a TopKote-trained professional in your area.

DO YOU WARRANTY YOUR PRODUCT?

Our products meet our specifications and, when used as directed, will be met with success in the field as proved by many years of use. If there is a manufacturer defect in materials, we will gladly replace it. Understand that the buyer assumes all risk as to the use of the products and the buyers’ exclusive remedy to any claim is limited to replacement of the product.

DO I NEED TO REGISTER ONLINE TO ORDER FROM TOPKOTE?

Yes, we need certain information in order to fulfill your order. When you register, we keep all your information private and we do not sell or rent your information to any organization.

HOW CAN I CONTACT CUSTOMER SERVICE?

There are several ways to contact our customer service department:

  • Visit our Contact Us page
  • Send us an email at info@topkote.com
  • Call us at 1-888-867-5683 Monday through Friday, 8 a.m.-5 p.m. Eastern Standard Time

I'VE FORGOTTEN MY PASSWORD! CAN YOU HELP ME?

Yes! Go to the Forgot My Password page where you can retrieve your password. You will need to enter your username and then your password will be sent to you via email.

HOW DO I CANCEL ALL OR PART OF AN ORDER?

If your order has been placed but not shipped, we should be able to help. Call us at 1-888-867-5683, Monday through Friday 8 a.m.-5 p.m. Eastern Standard Time. If you have not yet placed the order, you may delete one or more items from the View Shopping Cart screen.

CAN I ADD PRODUCTS TO AN EXISTING ORDER?

If your order has already shipped, we cannot add anything to it. If your order has been submitted, but not shipped, we will do everything we can to add additional items to your original order. Call us at 1-888-867-5683, Monday through Friday 8 a.m.-5 p.m. Eastern Standard Time. If you have not yet placed the order, you may add items from the View Shopping Cart screen.

HOW CAN I OBTAIN HELP WITH PRODUCT APPLICATION?

We believe in the highest level of customer service and this is why we include our personal cellphone numbers for you to call for technical support. We are here when you need us.

For technical support, call us seven days a week from 8 a.m.-8 p.m. Eastern Standard Time.

Bob Alexander, mobile: 201-906-7993
George Piccot, mobile: 803-316-6723